whatsapp from other companies other than whatsapp inc

They allow companies to send their customers messages – similar to an SMS or email message, but very tightly regulated. Notifications are the other feature, and play a role in customer communication outside of the 24-hour customer service window.

However, if the customer’s last message in the chat is more than 24 hours old, the company will no longer be able to contact the customer. The number of chats is unlimited and free for both sides. With the customer service feature, companies can answer their customers’ questions in a WhatsApp chat.

One can differentiate between two main customer service functions in the WhatsApp Business API.

Initially, this API was only available for selected companies, and only through a handful of WhatsApp Business Solution Providers such as MessengerPeople. Starting in summer 2018, WhatsApp has offered an alternative to the WhatsApp newsletter: the WhatsApp Business API, which allows users and consumers to contact companies directly. That will soon be over – as of December 7, 2019, companies will no longer be officially allowed to send newsletters to their customers via WhatsApp. Is there an alternative to WhatsApp newsletters? WhatsApp is the most popular messenger service globally and companies have successfully been using WhatsApp to send messaging app newsletters for the past several years.

Whatsapp from other companies other than whatsapp inc